Kevin German

I have tried every single email address that your company has provided. I have posted on Facebook many, many times and I have emailed the addresses provided via the Facebook interactions. NOTHING. I am beginning to lose my patience. Ball is in your court. You can either send me a working replacement, refund or I make it my mission to lead a very public smear campaign against FilmPower. I prefer a working replacement. I really do. But you guys are bringing this on yourself.

Avril Lovin - I received my nebula 4200 Pro in December. It worked just fine at first but then it began to behave erratically. I noticed magnetic metal shavings increasingly coming from one of the gimbal arms. One of their customer service representatives sent out parameter updates and after I installed them, the unit is completely unresponsive. Now one of the arms locks up and will not move. Customer service was responsive for a short while but now they have ceased communication all together. This unit needs to be replaced immediately. I expect instructions for how to get a working gimbal from your company promptly.