JMN Posted February 11, 2013 Share Posted February 11, 2013 What are people's experience with this company ? I made very specific inquiries due to my deadline and got a "your wasting time by chatting" response. Based on the reviews from the product I took a chance with hoping the business matches their quality. Sent cash via PayPal and still no response after 4 days.. I have my lenses ready but need adapters for a six month location project. Anyone have the same non communicative experience with positive outcome ? Quote Link to comment Share on other sites More sharing options...
Francisco Rios Posted February 12, 2013 Share Posted February 12, 2013 I got excellent experience with these company ... The clamps are just superior. I also send a PM last week and didn't have an answer yet. I'm sure you will get a response , but you will have to wait. Be patience, the clamps are really good. I shot a short film last week with one redstan. It allows to shoot with confidence without worries. It's light and strong, so your lens is save. I think Redstan is out of town. As I said , I tried to contact him and also send cash through paypal, but don't have an answer yet. I'm not worried, because I made trade before and everything was fantastic. Just be patience. Cheers! Sean Cunningham 1 Quote Link to comment Share on other sites More sharing options...
QuickHitRecord Posted February 12, 2013 Share Posted February 12, 2013 I think that it's less of a company and more of a one-man operation. Alan makes these and sells them out of his home. I don't think that he's in an unhealthy relationship with the internet like so many of us are so it can take some time before he gets back to you. It's well worth the wait; the quality of these adapters is superb. Sean Cunningham 1 Quote Link to comment Share on other sites More sharing options...
Francisco Rios Posted February 12, 2013 Share Posted February 12, 2013 That's right! "One Man Band" Cheers! Quote Link to comment Share on other sites More sharing options...
ipcmlr Posted February 12, 2013 Share Posted February 12, 2013 He has excellent adapters. Nice guy once he warms up to you.:D Quote Link to comment Share on other sites More sharing options...
EeeCeeGee Posted February 12, 2013 Share Posted February 12, 2013 Yep Alan is great guy and the adapters are top notch Sean Cunningham 1 Quote Link to comment Share on other sites More sharing options...
Sean Cunningham Posted February 12, 2013 Share Posted February 12, 2013 Nothin' but love for the Redstan Quote Link to comment Share on other sites More sharing options...
Mondo Posted February 12, 2013 Share Posted February 12, 2013 Just got mine and I wouldn't get anything else. Amazing quality. Got to me in California faster than I thought from the UK as well. Quote Link to comment Share on other sites More sharing options...
apkates Posted February 13, 2013 Share Posted February 13, 2013 Like everyone has said - be patient. It is hard I would know. I ordered from him and it took nearly 3 weeks to get it but when it arrived - wow! No exaggeration. I started off with the v-clamp because it came with my lens. Nothing against vid-atlantic- super nice folk but the redstan clamp is the way to go. He does customize the fit - I'm telling you, you won't be disappointed!! Self created deadlines! Deadlines! We are all in too much of a hurry!!! Quality craftsmanship and perfect fit are well worth the wait. Quote Link to comment Share on other sites More sharing options...
Caleb Genheimer Posted February 13, 2013 Share Posted February 13, 2013 Did you try email? When I wanted one, I emailed him with some questions. He responded quite quickly. (I believe I just used the email that is on his site.) Love the Redstan stuff. Superb quality. Quote Link to comment Share on other sites More sharing options...
Zmu Posted February 13, 2013 Share Posted February 13, 2013 If there's no response he's away working - I'm the same, 1 minute I'm home for a month, then away I'm away on a gig for 3 or more months. Try and avoid any 'deadline' purchase via internet. I don't factor any new kit in a quote/job till I got it home 'n tested. Redstan's the Man. Quote Link to comment Share on other sites More sharing options...
jijas Posted October 13, 2013 Share Posted October 13, 2013 I did order some moths ago and never recieve item or money back... And last contact from him with some F words came in August and after since, no money back, no nothing... Quote Link to comment Share on other sites More sharing options...
richg101 Posted October 13, 2013 Share Posted October 13, 2013 I had a great service from Redstan. a great little cottage industry type affair. I imagine it was you being a difficult, uptight, impatient customer rather than he provided bad service... Hans Punk 1 Quote Link to comment Share on other sites More sharing options...
tony wilson Posted October 13, 2013 Share Posted October 13, 2013 jijas, on 13 Oct 2013 - 3:42 PM, said: I did order some moths ago and never recieve item or money back... And last contact from him with some F words came in August and after since, no money back, no nothing... NICE GUY YOU ARE UNIQUE A SPECIAL AND RARE CUSTOMER. FOR MYSELF I HAVE HAD 48 UNIQUE CLAIMS SINCE XMAS. AND YET YOU SAY YOU ARE A VICTIM. I DO NOT RUN A BUSINESS IT IS A PAYPAL CLAIM JOKE OPERATION. ALL THE PEOPLE I SOLD STUFF AROUND THE WORLD TO. I PICK YOU TO RIP OFF LITTLE OLD YOU WHOEVER YOU ARE. I CHOOSE YOU TO RIP OFF AND RAPE. WHO ARE YOU THE PERP NEEDS TO NOSE. 2 LICKLE POSTS ON HERE JOINED JUST TO TRASH MAYBE. I CHOOSE YOU HOW UNLUCKY FOR YOU. DID YOU NOT PUT IN A CLAIM ON PAYPAL LIKE THE OTHER 40 ODD SCUM. OR NOT GOT AROUND TO IT YET. IF I GOT ABUSIVE MAYBE YOU DESERVED IT BUT MOST SCAMMERS GET THE GOODS AND MONIES BACK SO NO POINT IN CRYING A RIVER FELLA. A BIT OF ABUSIVE FOR FREE GOODS AND A CLAIM SOUNDS GOOD. IF I GET MAILS FROM FOLKS SAYIN NOT HERE YET NOT HERE I SAY WAIT LONGER. IF I DO NOT HERE BACK I ASSUME THEY GOT IT. IF YOUR FROM FINLAND OR RUSSIA,PORTUGAL OR SPAIN THOSE ARE THE PLACES THAT STEAL MY TIN OR PUT CLAIMS IN FOR RECEIVED ACHROMATIC DIOPTERS. TRY GATHERING YOUR REDSTAN RAPE VICTIMS TOGETHER AND IT WILL BE A VERY POOR LIMITED SHOW. FOR IT IS I WHO AM THE VICTIM HERE. I STILL DO HAVE CLAIMS OUTSTANDING SO UNLESS YOUR A SCOT OR A RUSSIAN THEY WILL NOT BE YOU. SINCE I HAVE KNOW IDEA WHO YOU ARE OR WHAT YOUR REAL PROBLEM IS I CANNOT BE NICE OR ABUSIVE TO YOUR SITUATION. richg101 and yannis.zach 2 Quote Link to comment Share on other sites More sharing options...
Chris Elkerton Posted October 13, 2013 Share Posted October 13, 2013 I think you will find nothing but love for Redstan on this forum. His products are top notch and more importantly Alan is a top bloke. I'm not sure of your circumstances so I won't comment. What I would say is if you are a genuine customer don't worry. Quote Link to comment Share on other sites More sharing options...
Ben Posted October 13, 2013 Share Posted October 13, 2013 Redstan is perfection. I ordered a clamp from him but upon receiving it realized it didn't fit my needs. I got it returned and exchanged no problem. Great service and communication. I definitely recommend! Quote Link to comment Share on other sites More sharing options...
Administrators Andrew Reid Posted October 15, 2013 Administrators Share Posted October 15, 2013 The clamps are great, much better quality than any others I've used. I use two, one on my Iscorama and one on my Centa Vision. The guy is a fountain of knowledge. As for the forums you have to get his humour I suppose ;) Quote Link to comment Share on other sites More sharing options...
dhessel Posted October 15, 2013 Share Posted October 15, 2013 I was planning on picking up some of these clamps for my Kowa, looked into ordering yesterday and it looks like there are no front filter clamps and few lens clamps left. Will there be more in the future? Quote Link to comment Share on other sites More sharing options...
KarimNassar Posted October 15, 2013 Share Posted October 15, 2013 the gear is quality and the man is very knowledgeable, explained a great deal to me, chatted on the phone. apparently had quite a bit of issues with different customers throughout the years so he is not the easiest person to do business with. Quote Link to comment Share on other sites More sharing options...
Hans Punk Posted October 15, 2013 Share Posted October 15, 2013 Redstan has forgotten more than most of us know. Sadly, most quality built products are often overlooked and undervalued these days...Redstan Is a cottage industry that will not sell substandard tin foil goods, this may not suit the people who want everything 'yesterday' but these are the people who deserve the crappy pipe and screws from other clamp makers in my opinion. You get what you pay for. In my experience that is top quality of build and service (as long as you don't act like a tit), not to mention the invaluable information and guidance he gives out privately or on this forum. Viva La Redstan. P.s - I want to buy a Redstan branded T-shirt with 'Bokeh Tit' written on it...as Well as other famous quotes from his posts over the years. Francisco Rios, Rob Bannister, Chris Elkerton and 1 other 4 Quote Link to comment Share on other sites More sharing options...
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