kidzrevil Posted October 25, 2016 Author Share Posted October 25, 2016 do you mind posting images or vide clips of your findings? Quote Link to comment Share on other sites More sharing options...
hyalinejim Posted October 25, 2016 Share Posted October 25, 2016 @tomsemiterrific +1 I would love to see that flowerpot shot. If it's too much hassle to upload to vimeo maybe you could dropbox it or something. Regular Canon support want me to send my unit in as well. Quote Link to comment Share on other sites More sharing options...
tomsemiterrific Posted October 25, 2016 Share Posted October 25, 2016 3 hours ago, hyalinejim said: @tomsemiterrific +1 I would love to see that flowerpot shot. If it's too much hassle to upload to vimeo maybe you could dropbox it or something. Regular Canon support want me to send my unit in as well. I'll try to get it done this evening. Work today. In the flowerpot scene I can't see any ghosting; the ISO was 20,000 and sharpening was actually set about half way up the degrees---normally I shoot Clog so I haven't actually turned sharpening off--as it my habit with all CPs. hyalinejim 1 Quote Link to comment Share on other sites More sharing options...
hyalinejim Posted October 25, 2016 Share Posted October 25, 2016 Quote Link to comment Share on other sites More sharing options...
mercer Posted October 26, 2016 Share Posted October 26, 2016 Here's my test in HD... And here it is in 4K... Quote Link to comment Share on other sites More sharing options...
kidzrevil Posted October 26, 2016 Author Share Posted October 26, 2016 5 minutes ago, mercer said: Here's my test in HD... And here it is in 4K... Yup I see it ! And its worse in 4K This is def a xc10 thing. Looks like Canon patched it with the xc15... Quote Link to comment Share on other sites More sharing options...
mercer Posted October 26, 2016 Share Posted October 26, 2016 5 minutes ago, kidzrevil said: Yup I see it ! And its worse in 4K This is def a xc10 thing. Looks like Canon patched it with the xc15... Crazy thing is, there is really only one pumpkin on my table. Justin Bacle 1 Quote Link to comment Share on other sites More sharing options...
kidzrevil Posted October 26, 2016 Author Share Posted October 26, 2016 35 minutes ago, mercer said: Crazy thing is, there is really only one pumpkin on my table. shut the hell up lmaooo Quote Link to comment Share on other sites More sharing options...
mercer Posted October 26, 2016 Share Posted October 26, 2016 Yeah it is pretty bad. Hopefully they'll fix it with a firmware update. Luckily I haven't noticed at 500 ISO and I will never shoot at 20,000 ISO again. I will say though, after not using the camera for a little over a month, I almost forgot how nice it is. Quote Link to comment Share on other sites More sharing options...
hyalinejim Posted October 26, 2016 Share Posted October 26, 2016 Thanks Mercer for doing this test! From looking at this and the examples in the other thread I'm convinced that it's in all XC10s and not in the XC15 and that there's no point in anyone returning an XC10 as Canon should be able to replicate this themselves. The fix lies in firmware. I'm going to email Canon now. Quote Link to comment Share on other sites More sharing options...
Lintelfilm Posted October 26, 2016 Share Posted October 26, 2016 On 10/24/2016 at 5:13 AM, kidzrevil said: Canon is recommending that I send my unit in for repairs...I don't think its an issue of fault hardware just aggressive image processing. Should I send it in ? ? Personally I think this is an issue you will see in any XC10. We don't have anyone here really looking for the ghosting and saying they can't find any. I think you'd be wasting your time to send your unit in. I'd press them to try it on a random unit (or ten) to confirm/underline that it is a universal issue. Posted these on the other thread ages ago. Granted they're out of focus but I think they show the real world effects of the issue pretty well. Look at the weird banding on the faces, and in the final image the ghost of his profile. It's really very weird. hyalinejim and kidzrevil 2 Quote Link to comment Share on other sites More sharing options...
hyalinejim Posted October 26, 2016 Share Posted October 26, 2016 I just spoke to CVP, where I bought the camera from. Their engineering dept were not aware of the issue. They have had no reports of ghosting from the XC10 until now and they've sold lots, they said. They encouraged me to send my unit in, stating that Canon would not ask you to send it back unless they thought there was something they could do about it. At the same time, however, I've seen footage from 7 different XC10s that show the problem, and none that don't. BUT tomsemiterrific's XC15 doesn't have the problem so we know that there's a fix of some kind. Apparently Canon will sometimes secretly change firmware or swap out the insides in order to fix something and then send it back saying "We didn't find anything wrong with it." Quote Link to comment Share on other sites More sharing options...
mercer Posted October 26, 2016 Share Posted October 26, 2016 If CVP didn't have any other complaints, it may behoove you to exchange yours... If yours is still within the return period. Write down your prior serial number for future reference. But I would still contact Canon as well. Did you sign up for CPN? I quickly looked at the site last night... Do you know how many points the XC10 is worth? Btw, could it possibly be zoom related... Reflections? Or maybe the internal ND is misaligned? Quote Link to comment Share on other sites More sharing options...
hyalinejim Posted October 26, 2016 Share Posted October 26, 2016 No, I'm outside the return period and I already have a big scratch on the barrel of the lens where it brushed up against my laptop in my bag. I did sign up for CPN. Once you have the XC10 you become a video member and turnaround for repairs is 5 days not including: The day the item is received. Time in shipment. Time taken to accept / decline an estimate or repair cost. (Customers whose items are not covered by a Fixed Price Repair charge are advised to provide us with a repair limit to prevent delays). Time spent awaiting any customer information necessary to complete the repair (e.g. missing documentation). All turnaround times are subject to spare part availability, http://www.canon.co.uk/support/consumer_products/repair.aspx So I could send it in and have it back in around a week or so, probably. Should I be the guinea pig? Quote Link to comment Share on other sites More sharing options...
mercer Posted October 26, 2016 Share Posted October 26, 2016 I am going to redo my test at every ISO setting, I may even switch it to gain as well, in C-Log, in manual and auto, with and without IS, in 4K and HD, with and without ND... Etc... I suggest we all do the same. Quote Link to comment Share on other sites More sharing options...
hyalinejim Posted October 26, 2016 Share Posted October 26, 2016 Not looking for ghosting, just using the camera as it's intended in TV mode and walking around a bit. ND was still on as I had just been outdoors so I guess the ISO ramped up when I hit the stairwell. I see FOUR traces of the skirting board. Quote Link to comment Share on other sites More sharing options...
Tim Sewell Posted October 26, 2016 Share Posted October 26, 2016 Ouch! Quote Link to comment Share on other sites More sharing options...
kidzrevil Posted October 26, 2016 Author Share Posted October 26, 2016 Here's the reply I received from Canon Quote Link to comment Share on other sites More sharing options...
hyalinejim Posted October 26, 2016 Share Posted October 26, 2016 I think we should really take your suggestion @kidzrevil and compile a folder of brief shots from everybody's XC10 (and include Tom's XC15 to show it doesn't have the problem). If we include the XML files they will see that they're all from different cameras and the variety of settings being used @kidzrevil @tomsemiterrific @mercer @Lintelfilm @HugoS316 Who can host this shared folder? File sizes might get big so keep 4K clips very brief if possible. EDIT: I cleared some space in my dropbox. I'm gonna PM you guys with the link. Quote Link to comment Share on other sites More sharing options...
Amook Posted October 26, 2016 Share Posted October 26, 2016 Here's a quick frame grab and video from my XC10. I don't remember the setting on this one just found it with some random footage. I think it shows the ghosting pretty clearly though. hyalinejim and kidzrevil 2 Quote Link to comment Share on other sites More sharing options...
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