kidzrevil Posted October 26, 2016 Author Share Posted October 26, 2016 17 minutes ago, Amook said: Here's a quick frame grab and video from my XC10. I don't remember the setting on this one just found it with some random footage. I think it shows the ghosting pretty clearly though. Please contact @hyalinejim with this footage he is collecting it to send to Canon Quote Link to comment Share on other sites More sharing options...
hyalinejim Posted October 26, 2016 Share Posted October 26, 2016 5 hours ago, kidzrevil said: Here's the reply I received from Canon "a lot of the chatter consists of posts from people who... don't even own the camera" Normally I agree. That's why I'm now compiling a folder of MXF files with XML metadata from owners here on EOSHD to send to Canon. Thank you @Lintelfilm @kidzrevil for footage so far. XC10 owners - PM me your ghosting clips Quote Link to comment Share on other sites More sharing options...
mercer Posted October 26, 2016 Share Posted October 26, 2016 I have a really busy week. Can you download mine from my Vimeo page? I hope to get out tomorrow and do a more thorough run through, if I have the time. hyalinejim 1 Quote Link to comment Share on other sites More sharing options...
hyalinejim Posted October 26, 2016 Share Posted October 26, 2016 No probs if you're too busy, mercer. I just think that Canon will like to see the original file so they know it's happening in camera and the XML file as well so they know what settings were used. mercer 1 Quote Link to comment Share on other sites More sharing options...
mercer Posted October 26, 2016 Share Posted October 26, 2016 1 hour ago, hyalinejim said: No probs if you're too busy, mercer. I just think that Canon will like to see the original file so they know it's happening in camera and the XML file as well so they know what settings were used. Okay, I should have it to you tomorrow or Friday. hyalinejim 1 Quote Link to comment Share on other sites More sharing options...
hyalinejim Posted October 27, 2016 Share Posted October 27, 2016 From Canon: Quote Thank you for providing the additional video files. I have passed this over to our product specialists for investigation. Lintelfilm 1 Quote Link to comment Share on other sites More sharing options...
hyalinejim Posted November 2, 2016 Share Posted November 2, 2016 Canon appear to be looking into the issue at the moment. They've asked me to forward the settings for my camera. Quote With reference to the ghosting issue on your XC10, can you please save a copy of the settings you have on your camera to a memory card and email us a copy of the file? Our product specialists have requested this so they can continue to investigate the issue. The option is found in the System Menu under Backup Menu Settings. I've sent this on to them now and mentioned that I've tried various combinations of settings but all produce ghosting on my unit. Have any of you guys had requests for further details like this? Quote Link to comment Share on other sites More sharing options...
kidzrevil Posted November 2, 2016 Author Share Posted November 2, 2016 40 minutes ago, hyalinejim said: Canon appear to be looking into the issue at the moment. They've asked me to forward the settings for my camera. I've sent this on to them now and mentioned that I've tried various combinations of settings but all produce ghosting on my unit. Have any of you guys had requests for further details like this? Yup ! I was told by a Canon representative that they are not aware of this problem and the more people that contact them with it is how they proceed in fixing it. He said they log all the user complaints etc. I am sending in my unit to them with the hope that it can be fixed or I can get a replacement unit. If not ? bye bye XC10 Quote Link to comment Share on other sites More sharing options...
tugela Posted November 3, 2016 Share Posted November 3, 2016 "a lot of the chatter consists of posts from people who... don't even own the camera" is corporate double speak for "we are not going to do a damned thing about it" When a CR responds like that, it is not promising. Quote Link to comment Share on other sites More sharing options...
kidzrevil Posted November 3, 2016 Author Share Posted November 3, 2016 35 minutes ago, tugela said: "a lot of the chatter consists of posts from people who... don't even own the camera" is corporate double speak for "we are not going to do a damned thing about it" When a CR responds like that, it is not promising. Especially when you bombard them with clips from different camera units. spoke to a Canon representative yesterday and he hung up on me in the middle of me giving him my serial #. Lol. Im learning to live with this issue. Going to try shooting at a super slow shutter speed at ISO to mask the issue. Hopefully that works Quote Link to comment Share on other sites More sharing options...
mercer Posted November 3, 2016 Share Posted November 3, 2016 14 minutes ago, kidzrevil said: Especially when you bombard them with clips from different camera units. spoke to a Canon representative yesterday and he hung up on me in the middle of me giving him my serial #. Lol. Im learning to live with this issue. Going to try shooting at a super slow shutter speed at ISO to mask the issue. Hopefully that works Did you send the camera in? Quote Link to comment Share on other sites More sharing options...
kidzrevil Posted November 3, 2016 Author Share Posted November 3, 2016 1 minute ago, mercer said: Did you send the camera in? Tommorrow. I was testing a new filter today so I haven't sent it yet Quote Link to comment Share on other sites More sharing options...
Amook Posted November 5, 2016 Share Posted November 5, 2016 So canon said that since my camera is just over a year old it's not qualified for warranty work. My question is if this can be repaired via a hardware or software, didn't they sell me a defective unit in the first place? Has anyone sent in their cameras and has it improved anything? Quote Link to comment Share on other sites More sharing options...
kidzrevil Posted November 5, 2016 Author Share Posted November 5, 2016 3 hours ago, Amook said: So canon said that since my camera is just over a year old it's not qualified for warranty work. My question is if this can be repaired via a hardware or software, didn't they sell me a defective unit in the first place? Has anyone sent in their cameras and has it improved anything? I changed my mind about sending it in. I asked a canon representative off the record if it is a engineering issue and not a defective unit how will I be compensated and he had no clue. Think the best bet is to get someone like @Andrew Reid to look into it and then they'"" hopefully respond with a firmware update because of the press. For now I would suggest shooting at slower shutter speeds when you hit iso 1000 & up. The motion blur masks the ghosting effect Quote Link to comment Share on other sites More sharing options...
Amook Posted November 12, 2016 Share Posted November 12, 2016 So I'm noticing that if I shoot at 60p the ghosting is greatly reduced at higher iso's. Anyone else notice this? Never mind, more testing, it's still there.... Quote Link to comment Share on other sites More sharing options...
hyalinejim Posted November 18, 2016 Share Posted November 18, 2016 More horrors! Little black dots caused by in-camera sharpening at 4K. It's most noticeable in Standard profile with sharpness turned up to max, but it's noticeable in all profiles that allow sharpening. I first spotted it in WideDR with sharpening at the default settings. The little black dots don't seem to be apparent in HD, but the blackening of edge outlines certainly is. The lesson here is: don't use in-camera sharpening. I'm going to send these files to Canon. Standard, 100% view, no sharpening, no little black dots: Standard, 100% view, maximum sharpening, lots and lots of little black dots: Quote Link to comment Share on other sites More sharing options...
kidzrevil Posted November 18, 2016 Author Share Posted November 18, 2016 @hyalinejim this is terrible ! Quote Link to comment Share on other sites More sharing options...
hyalinejim Posted November 18, 2016 Share Posted November 18, 2016 Regarding ghosting, Canon say it's due to noise reduction and (I guess) that we must all bite the bullet: Quote Thank you for your email. Today I have received an update from our product specialists regarding the ghosting artefacts and can confirm that this is caused by noise cancellation. Your camera is working normally and is within specification. I mean, does this footage look usable? That's not a rhetorical question. I'm genuinely wondering if people think you could use shots like this without the general viewer thinking wtf is that? Quote Link to comment Share on other sites More sharing options...
kidzrevil Posted November 18, 2016 Author Share Posted November 18, 2016 17 minutes ago, hyalinejim said: Regarding ghosting, Canon say it's due to noise reduction and (I guess) that we must all bite the bullet: I mean, does this footage look usable? That's not a rhetorical question. I'm genuinely wondering if people think you could use shots like this without the general viewer thinking wtf is that? Generally speaking the average user doesn't notice it. It kinda looks like motion blur to the avg person Quote Link to comment Share on other sites More sharing options...
hyalinejim Posted November 18, 2016 Share Posted November 18, 2016 Gotcha. It looks a lot worse in a frame grab than in motion. Quote Link to comment Share on other sites More sharing options...
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